Frequently Asked Questions
General Questions
How soon after I purchase, will my order ship?
We try our hardest to ship your order out the same day you place the order. If it does not ship on the same day, it will normally ship on our next business day.
How long will it take to receive my order?
Generally, it will take 2-3 business days for you to receive your order once we ship it.
How much is shipping and handling?
Shipping is free inside of the Continental U.S.
I have received my order but changed my mind. Can I return it and get a refund?
Yes, you can. Lightning Shield offers a 14 day no questions asked return policy. After 14 days, there will be a $50 restocking fee. After 30 days there will be a $100 fee for returned items. We do not accept returns after 60 days. Products that have been used cannot be returned.
I purchased the wrong unit. can I exchange it?
Absolutely! Just give us a call and one of our helpful Customer Service Team Members will be more than happy to help you get the right unit.
Product Questions
What is Lightning Shield?
Lightning Shield is a surge protector that installs directly into your electrical breaker panel. It offers 100% guaranteed lightning protection and is backed by an industry leading 10 year / $25,000 warranty. Lightning Shield is a 100% American made product and is manufactured in Kansas.
How does the Lightning Shield work?
Once introduced to your electrical system, it monitors and protects the entire system, and everything connected to it. Lighting shield redirects (shunts) excess voltage to ground in 500 trillionths of a second. The Lightning Shield is UL 1449 certified from Intertek: Yellow Card 5017129
Because of Lightning Shield’s incredibly fast response time, if a surge comes from inside your home, or travels into your home along power lines, or you suffer a direct lightning strike; Lightning Shield will redirect the excess electricity to ground before it can damage your electrical system.
Why should I choose Lightning Shield?
Lightning Shield prevents damage to your homes electrical system, every outlet, appliance, and electronic device in your home from surges in your electrical system. Lighting Shield is the only surge protector on the market that offers 100% Guaranteed Lightning Protection backed by a $25,000 insurance policy. Our goal is to get affordable 100% lightning and surge protection into as many homes across the United States as possible. We are building lightning shield in the US and manufacturing ourselves to reduce cost and assist as many people as possible in protecting their homes, generators, and internet.
What are the benefits to having the Lightning Shield?
On average, insurers paid over $920.1 million in lighting claims in 2019. Because of our reliance on electricity, Lightning is the most expensive claim homeowners can file next to fire. With our revolutionary Lightning Defense Technology, Lightning Shield will protect your vulnerable systems from costly damage. A home without lighting protection (and even a home with popular surge protection devices) can still have lighting damage. Claiming your insurance can be very costly and incredibly time consuming for the insurance to repair or replace everything that was damaged. With Lightning Shield, you will no longer need to worry about that and will have peace of mind knowing that you are protected.
If I have Homeowner’s Insurance that covers Lightning Damage, why do I need Lightning Shield?
Your homeowner’s insurance covers the damage or loss of property. Lightning Shield ensures that nothing is lost or damaged by protecting the entire system. At $349, the cost of a Lighting Shield is less than most insurance deductibles. Many home insurance policies will cover lightning damage but expect the process to take several months. Often damaged items may even be repaired instead of replaced. Lighting Shield is more than half the cost of most homes insurance deductibles and ensures that you will never have to go through a costly and time consuming insurance claim.
Types of Protection We Offer
Home Protection
Lightning Shield’s Home Lightning & Surge Protection will protect your home from direct and indirect lightning strikes. It will also protect from common surges within the homes electrical system.
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Generator Protection
The Generator Model will protect your generator in the case of a lightning strike or surge. If Lightning takes out your power, Lightning Shield makes sure that your generator will be able to keep your lights on.
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Internet / Data Line Protection
The Data Unit will protect your data lines. Whether it’s DSL or Broadband connection, Lightning Shield’s Data Model protects these lines and the delicate electronics that are connected to them.
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Contact Us
If you are looking to place a custom order, join our distributor program, ask a question, or just want to talk, you’re in the right place. Use the form below to send us a message.